If you’re having issues logging into your myGecko account, there are a couple of things which could have happened:
- You may have forgotten your password
- Your account was closed for fraudulent activity or inactivity.
I think I forgot my password…
If you’ve simply forgot your password, gaining access to your account is super easy. Just click here to reset your password.
If for some reason, you’ve tried resetting your password, but still cannot get in, then please email firstname.lastname@example.org – ensure you include two forms of ID to prove your identity and we can reset your password on our end.
I think you’ve closed my account…
If we believe your account is being used for suspicious/fraudulent activity, we can close it without notice.
Further, if you’ve left multiple invoices unpaid, haven’t logged in for a few months and left without any notice, we reserve the right to close your account.
These can be re-opened by submitting a support ticket.