My server has been suspended?

We know suspended servers can seem a little unsettling. This article will help understand why you may not have access to your server.

  1. You have unpaid invoices.
  2. You’ve exceeded your plans limits.

But I thought I paid my invoices?

The best way to double check is by logging into myGecko and viewing your billing account. Here you will see any invoices that are still unpaid.

These will need to be paid before regaining access to your account.

If you’ve already made payment for an invoice but it is still showing as unpaid, please open a support ticket, with screenshots of the receipt and invoice number. This will help our support team get you back online as quickly as possible.

I may have exceeded my plans limits?

If you’ve paid all your invoices, the likely cause for automatic suspension is exceeding your plans limits. Every night at midnight (NZT) our system runs through all the accounts and checks that everyone is still running within their plan.

In the event you have been suspended for exceeding your limits, we just need to upgrade your plan to get you back on air.

This can be done inside myGecko or by opening a support ticket with our team.

Please note: You don’t need to purchase a new server.

Updated on July 25, 2018

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